Gtl customer service number. The initial documentation .
Gtl customer service number Customer Service is For Customer Service Inquiries related to any of services listed above except for VSA, You can remove a block on your phone number by calling the ViaPath CDCR GTL Mobile - Send money by using the ConnectNetwork GTL app – App Store or Google Play. com www. A refund can be obtained by calling customer service at [877-650-4249]. For questions regarding Professional Visits please call If you wish request this information, please click here accountinformationrequest. please visit our Friends/Family Information Section or contact our Customer Service Department at 1-866-230-7761. gtl. All their calls to you will be billed by the jail's phone provider using their lowest-priced calling rate. Q: WHAT IS ADVANCEPAY ONECALL? A: With AdvancePay OneCall (APOC), you can choose to CUSTOMER SERVICE 877-650-4249 FAX NUMBER 251-473-2802 AUTOMATED SYSTEM 800-483-8314 WEBSITE www. ©Copyright 2025 Guarantee Trust Life Insurance Company. Find the toll-free phone numbers for payments and customer service for TV Audio and Visitor services by ConnectNetwork. You may also contact Customer Service via the methods provided below. Credit card payment via GTL automated operator or a live Customer Service representative by calling 1-866-607-6006 c. The initial documentation A refund can be obtained by calling customer service at 866-516-0115. For GTL, DSI, and PCS accounts, mail to: AdvancePay Service Department P. Issue ages: 18-85; Heritage Life Graded Whole Life Final Expense. Compare what information they give you about the reason for the block to the reasons listed below. net or GTL's trademarked services known as "ConnectNetwork If you are a facility, you can submit a service ticket. Call – 1-888-988-4768 – To send money to an inmate’s trust account. For other VAC accounts, mail to: VAC Dept 2430 P. us which will take you to a portal where you can create an account to make this request (first name, last name and email address are required). Step 4. Find answers to common questions about accounts, deposits, refunds, messages, photos, and more. To our valued customers, In early August 2020, we announced that all individuals incarcerated at state Department of Corrections (DOC) facilities were provided with free weekly communication options, whether through phone calls or messages. Will telephone communication be delayed when transitioning from GTL to Securus? -Facilities will temporarily (less than 8 hours) experience centralized telephone connectivity disruption during cutover from GTL to Securus telephones. The phone number of GTL’s Customer Care is 1-866-516-0115. gettingout. Learn how to set up an You'll need to contact the phone service provider, GTL, directly at (877) 650-4249 with any questions regarding telephone services, account balances, call records, fee schedules and A refund can be obtained by calling customer service at 866-516-0115. AdvancePay Phone Account – If you want your offender to call only you, you can place money in this account for pre-paid phone minutes. See the list of facilities with dedicated phone numbers and how to reactivate AdvancePay reminders. The free call is applied to the first call made by the incarcerated individual each week. com APP Customer Care: 1-866-516-0115 How do I add another phone number to my account? LLC d/b/a GTL Financial Services, which is also the owner and manager of this website. Louis, Missouri 63132 Now, you might be wondering, "Great, GTL VisitMe sounds fantastic, but how do I get in touch with their customer service department in Ohio? " Buckle up, because we've got the magic digits for you: Dial 1-855-208-7349 and prepare to be greeted by the friendly folks at GTL VisitMe. connectnetwork. Built by Clique Studios Messaging – Stay in touch with inmates by sending electronic messages; Photo & Video Attachments – Share special moments with inmates by sending a photo or video; Payments & Support. Q What is the phone number for GTL? A The phone number for GTL is: (877) 650-4249. Name *. GTL is the If you wish request this information, please click here accountinformationrequest. C. FAX NUMBER . com app, and the last four digits of your social security I'm also trying to call GTL customer service number right now and I can't ever seem to get a real person just the robot. Sort by: Call them call Telmate maybe u need to get verified first i had this issue also and i needed to be GTL verified and after that my phone number needed to be verified aswell! How likely are you to recommend our company to family members or friends? Contact GTL’s Sales and Marketing team by calling 844-269-1981 or selecting either “Sales” or “Marketing” in the contact form below. When you create an AdvancePay account, you’re creating a prepaid collect calling service that allows an inmate to call your phone number using deposited funds. GlobalTel gives you a number that is local to your inmate’s facility. All transactions conducted at ConnectNetwork. Alternatively, you can contact GTL’s Customer Service at 1 they must establish an AdvancePay® account for their cell phone number by calling GTL customer service at 1-866-607-6006. GlobalTel also offers excellent customer service and fast setup times. For inmate or friend or family account questions, use the forms Customer Service: 877-650-4249. You will be instructed to setup a payment method to add funding to your You need to sign in or sign up before continuing. Denver, CO 80291-1722 AdvancePay® is ConnectNetwork™’s fastest and most convenient phone service connecting friends and family members to inmates. FOR IMMEDIATE SERVICE, PLEASE CALL CUSTOMER SERVICE AT 1-866-516-0115. Internet If you wish request this information, please click here accountinformationrequest. Trust Fund Automated Payment System: 888-988-4768. CST When you create your GTCalls account we create a phone number local to the prison you are trying to reach. Once the fax is received and the billing name and address are verified, a GTL account may be established. If an inmate attempts a call to a telephone The Department offers phone services to incarcerated persons in order to foster connections and improve the likelihood of success upon release. • Charges billed directly by GTL will include the customer service number (1-866-230-7761) which is published on the GTL invoice for direct remit accounts. Attorneys * please note * all visits on the GTL video visitation platform are recorded at this time. AdvancePay – A prepaid phone account set up by family or friends to receive inmate calls; PIN Debit – An inmate phone account you can deposit funds into; Inmate Voicemail – Record secure voicemails for your inmate 24/7 GTConnect is our fully interactive, automated, self service contact centre where you can do 90% of your banking transactions from the comfort of your home or any location in the world. to 11 p. com APP 1275 Milwaukee Avenue Glenview, IL 60025. The telephone company "blocks" a specific number due to non-payment of an outstanding telephone bill. Does anyone know why or how to get a real person? email address and then the email will tell me if there are any blocks on the account or any blocks associated with my phone number. m. Alternatively, you can contact GTL’s Customer Service at 1 Contact Priceline 24/7 at https://www. PIN Debit Automated Payment System: Help Center – Provides Friends and Family with a variety of support features, including live chat with customer service, submitting support tickets, and keyword content searches. Customer Care (US): 1800 325 6000. Q How big is GTL? A GTL employs approximately 20+ people. If you wish request this information, please click here accountinformationrequest. That number is 855-836-3364 Contact GEICO customer service and support for all your insurance needs by Chat, phone, email, or via a local agent. - If you see a green checkmark, you?ve passed the robot test. So, if you want to contact If you wish request this information, please click here accountinformationrequest. Our employee population is fueled by a passion to provide quality products and personable, excellent customer service to our policyholders. It’s simple. This number is programmed to forward calls to your personal cell phone. See all the best ways overall to get in contact with ConnectNetwork by GTL ASAP. Incarcerated individuals will have the same ID number and phone pin for the tablet. Securus Correctional Billing Services PO Box 650757 Dallas, Texas 75265-0757 For more information on selling GTL’s Life and Health product portfolio, call us at 1-800-323-6907 or e-mail us at agency@gtlic. When prompted, opt-in to store your credit card number and set up automatic deposits into your account. please contact AdvancePay International customer service division ( AdvancePay International: 1-888-216-7423 or email: AdvancePayInternational@gtl. com EMAIL support@connectnetwork. You can start making jail calls immediately once your account setup is complete. 866. a. com b. com Yes, GTL offers every incarcerated individual one free phone call of up to 5 minutes per week throughout the term of the contract. Box 911722, Denver, CO 80291-1722 d. Box 2430 Dallas, TX Founded in 1936, GTL provides a portfolio of competitive, value-driven health, accident, life and special risk insurance programs to individuals, families and groups across the country. If you happen to experience this, you can contact GTL Getting Out customer care by phone at 1-866-516-0115 to get more information about the photo policies. Phone. The GTL (ViaPath) customer service number is 877-650-4249. You will need to put zeros in front of the inmates name number to make this 9-digit pin number. We’re small enough to get to know most of our distributors personally while large enough to offer a cutting edge product portfolio combined with industry leading technology to make doing business with Continued In-Person Visitation In-Person Visits. You can check your balance at anytime by logging in to your gettingout account. Simply dial GTConnect on 0700-482666328, 234-201-4480000, I will be reporting you to Better Business Bureau. All Rights Reserved. Trust Fund – An inmate’s commissary account used for a variety of items; Debit Link – An inmate account used to pay for tablet-related content and services; Community Corrections You'll need to contact the phone service provider, GTL, directly at (877) 650-4249 with any questions regarding telephone services, account balances, call records, fee schedules and refunds. as well as probation, community corrections, and background check payments are provided by TouchPay Holdings, LLC d/b/a GTL Financial Beginning September 22, 2021, Cook County Jail will have a new service provider for individual in custody phone calls called GTL. Websites:Connect Network or GTL Customer Service:(866) 230-7761 Fax Number:(251) 473-2802 Hours of Operation:Monday-Friday, 7 a. – 5:00 p. Mail payments to the address listed on the GTL billing invoice: AdvancePay Service Dept. 1275 Milwaukee Avenue Glenview, IL 60025. Customer Service. they must establish an AdvancePay® account for their cell phone number by calling GTL customer service at 1-866-607-6006. viapath. Find contact details, directions, and services at our Harare location. com Mobile App Download the ConnectNetwork app for Android or iOS. the GTL toll-free number for customer service and billing inquiries. 877-650-4249. Inmate Friends and Family Account Support Form. net) If you want the inmate to call only you, deposit funds into a Friends and Family Account. The system is completely automated and can 1-866-607-6006be accessed by calling 1-866-607-6006. S. Speak and Listen users phone 1800 877 8973. • Charges billed directly by Global Tel*Link will include the customer service number (1-800-231-0193) which is published on the GTL invoice. If you choose to video visit your offender client, For Customer Service please call 855-208-7349 or email us at support@viapath. TTY users phone 1800 877 8973. Trust Fund – An inmate’s commissary account used for a variety of items; Debit Link – An inmate account used to pay for tablet-related content and services; Community Corrections GettingOut Customer Service: 866-516-0115; VisManager Customer Service: 855-208-7349; TouchPay Customer Service: 866-204-1603; When you submit a request to know/access, correct or delete, we will take steps to verify your request by matching the information provided by you with the information we have in our records. All Legacy Communications customers may request a refund by calling 1-800-356-8390. CST The help you need for the life you want. It starts by saying "the expected wait time is 30 seconds", then 30 minutes, 45 minutes, 1 hour later, still no answer. If your contact information is provided to ViaPath, and you opt-in to receiving a text and/or email reminder alert, you will problems, please call GTL Customer Service at 877-650-4249. CHECK PAYMENTS. Box 911722 Denver, CO 80291-1722. billing invoice in a section titled “GTL” and will include the GTL toll-free number for customer service and billing inquiries. You can also find the address and email of Telmate, LLC and TouchPay Holdings, Fill out the form to reach GTL technical support for inmate telephone systems, OMS, kiosks and other products and services. In the 1990’s, GTL was the first to offer life insurance to Americans with HIV. Tell the representative with your name and phone number. Alternatively, you can contact GTL’s Customer Service at 1 Customer Service can be reached at 800-338-7452 If you experience technical difficulties or need assistance please call us at 800-338-7452. com Email www. If your telephone number is receiving calls from individuals housed within CDCR facilities and other individuals housed by other correctional institutions outside of CDCR, please call our customer service number at 1-866-607-6006 and speak to a GTL customer service representative about allocating multiple facilities to an account and potential GettingOut Customer Service: 866-516-0115; VisManager Customer Service: 855-208-7349; TouchPay Customer Service: 866-204-1603; When you submit a request to know/access, correct or delete, we will take steps to verify your request by matching the information provided by you with the information we have in our records. You can set up the account online. Attach a copy of your ID (front and back), a selfie (no filter), your registered email address on the gettingout. (GTL), GTL. Email: customerservice@accesscorrections. 2408 . Welcome to the Touchpay Payment Portal : Fast, reliable, secure, and convenient way to make payments. Learn More Special Risk Insurance You can remove a block on your telephone number by calling the GTL customer service department at 855-466-2832. Choose GlobalTel today to save on your jail call costs. , 10880 Lin Page Place, St. (I’ve filled out an online customer service form with GTL/GettingOut but I hear their customer service isn’t great lol) Thank You 🤍 Share Add a Comment. But I result don't want to have go To make an AdvancePay payment by mail, write out a check or money order payable to “AdvancePay Service Department” and be sure to include your account number. Call: 636-888-7004. Alternatively, you can contact GTL’s Customer Service at 1 A beneficiary, family member or funeral home should call our Customer Service Department at 1-800-338-7452 with the following information: Insured’s name; Policy number; Date of death; Customer Service will verify that we have a life policy in force and advise what documentation will be needed to file the claim. you will be prompted by your GTL customer service representative to create a Friends and Family email account Customer Care: 1-866-516-0115 Phone Calls; Messages & Photos; About; Contact Us; Help Center; Search . Integrity. Q: AdvancePay Service Dept. and Once you are at the homepage of GTL Getting Out, at the top of the page, you will be able to find a phone number of Customer Care. For questions regarding your account or transactions, call 1. Visit Now! Three Types of Video Visits. ALLOWED LIST – A customer’s telephone number must be on an approved inmate allowed list. FAQs; How GettingOut offers video visits and phone calls for inmates and their loved ones. Hours of Availability are Monday-Friday 7:00am – 11:00pm Central, Saturday-Sunday 8 If you wish request this information, please click here accountinformationrequest. Once registered, To file a claim, access claim forms on the Customer Portal or select the claim form from the drop-down below to download and print. Facebook; Twitter; WhatsApp; Telegram Frequently Asked Questions Why did we rebrand to ViaPath Technologies? We have a newly refined mission to ensure safer environments, strengthen connections, increase access, and reduce recidivism, therefore, we've evolved into ViaPath Technologies, the company delivers experiences that not If you need more help or can’t find what you’re looking for, contact GTL’s Customer Service Department at 1-800-338-7452. , P. Your phone will ring Call ConnectNetwork by GTL customer service faster, Get Support/Help, Pricing Info and more. The following secure convenient methods are available to replenish an inmate’s account 24 hours a day, 365 days a year. Get in touch with our Customer Care representative for assistance on online money transfers. West, Suite 130 Dallas, TX 75220. you must contact Securus Customer Service directly to block the calls. Messaging – Stay in touch with inmates by sending electronic messages; Photo & Video Attachments – Share special moments with inmates by sending a photo or video; Payments & Support. GTL Customer Service website: www. Photo Sharing. - Simply follow the on-screen instructions to solve the puzzle. Our service works for local, long-distance, and international jail calls. TouchPay Holdings, LLC d/b/a GTL Financial Services is wholly owned by Global Tel*Link Corporation d/b/a ViaPath Technologies. Alternatively, you can contact GTL’s Customer Service at 1 Phone payment by dialing the GTL inmate phone customer service number— (877) 650-4249; Mail payment by sending a check via USPS; Paying in cash in some of the approved retail stores; Online payment with credit cards via your ConnectNetwork account A certain party requests that their number be "blocked". Mail payments to the address listed on the GTL billing invoice– AdvancePay Service Dept. When most people think of life insurance, they think of an insurance policy that pays a benefit to family or loved ones upon death. With GlobalTel, you are guaranteed quality and affordability. If your contact information is provided to ViaPath, and you opt-in to receiving a text and/or email reminder alert, you will Customer Service can be reached at 800-338-7452 If you experience technical difficulties or need assistance please call us at 800-338-7452. Rider: Simple 3% Inflation; Aging at Home Association; Issue ages: 35-84 If you wish request this information, please click here accountinformationrequest. For questions around Internet Visit Tester, Payments for Visits, and other Visit Technical Issues, please contact GTL Visitor Customer Service at 800-646-6283 available 24/7. Restrictions: You’ll need to verify who you are by providing information like your date of birth, address, last four digits of your social security number, and more. Address: Keefe Commissary Network L. 369. Q Where is GTL located? A GTL is located at 12021 Sunset Hills Rd #100, Reston, VA 20190. Our product design and messaging is friendly, approachable and transparent, and our customer support team ensures an unmatched customer experience. This means that if you “accept” the collect call from your incarcerated loved one or friend, all the charges for that call will then be billed to your land Register and create an account with Global Tel*Link (GTL) can stay in touch with an inmate by setting up a prepaid collect calling service that allows an inmate to call your phone number using deposited funds. If you’re at the kiosk, you’ll need to scan or 3. This will allow you to submit your payment questions online and have a Customer Service Representative contact you with a resolution. You can also verify your GTL Getting Out by phone. Please continue to call / email / live chat us as normal. To set-up an account, contact GTL at 1-800-483-8314 or online on the ConnectNetwork website. What is your website for online customer GTL Customer Service websitewww. O. I did do the phone number and email verification on the webpage but am not sure what else I need to do? Are you saying you called the GTL customer service to do it for you? Thanks for this reply! Please contact our Customer Support team through our online inquiry process. Domestic calls include the United States, Puerto Rico, the U. Customer Service is GTL Phone Verify ViaPath Technologies (877)650-4249 for rapid response (866)516-0115 for automated service (541)889-9620 fax phoneverify@viapath. us which will take you to a portal where you can create an account to make this request (first name, last name and email How do I contact Spectrum Internet Customer Service? Spectrum Internet Customer Service is available 24/7 by calling 888. Having issues with this vendor? Contact ConnectNetwork GTL customer service at 877-650-4249 Posted by u/FunHistorian5449 - 8 votes and 16 comments GTL Life Select Graded Whole Life – with Chronic and Terminal Illness Accelerated Living Benefits. com to make deposits to collect call accounts, PIN debit deposits and Debit Link deposits are provided by GTL Enhanced Services LLC, which is wholly owned by Global Tel*Link Contact Global Tel* Link customer service department at 1-866-230-7761 and follow the prompts to speak with a representative. Contact our customer support team if you still have questions. If you want to receive calls at an additional number, simply add that number to your account and select it when making a deposit. Or you may email inquiries to: customersupport@touchpaydirect. If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service. Q:HAT IF MY NUMBER IS BLOCKED FROM RECEIVING INMATE W PHONE CALLS? A:or questions about blocked numbers or billing F problems, please call GTL Customer Service at . com. L. You’ll also need to confirm that you own your phone by responding to a text or phone call from Telmate. Ask why you phone is blocked and how it can be remedied. What is your website for online customer service? Please complete the following form and a Telmate Customer Service Representative will call you within 48 hours. 6. please contact the Customer Call Center at 1-877-650-4249 at the following times: Monday through Friday – 8 a. + ConnectNetwork by GTL phone number GTL Customer Service deserves a Zero! Not a 1 ! Sep 24th, 2020. You will see the savings when you a. Partner with GTL and you’ll quickly find that you’re not just a number. Q:HAT IS ADVANCEPAY ONECALL? W Call GTL Customer Service at (800) 388-7346. • AdvancePay customer service is available by calling 1-800-483-8314. TRUST in our Vision . GTL If you wish request this information, please click here accountinformationrequest. If you have any questions, feel free to contact us by calling GTL’s Customer Service Department at 1-800 GettingOut products and offerings are easy-to-use and intuitive. Instantaneous posting of transactions. Credit card payment via GTL automated operator or a live Customer Service representative by calling 1-866-607-6006 c. schedule a visit. With GTL Life Select from Guarantee Trust Life Insurance Company (GTL), you now have a unique alternative—our new and differentiating insurance policy Continued a. Now you won’t pay long distance Your Phone Number * Your Email Address; Reference ID * Reason - Just click the checkbox before I'm not a robot. This way you pay a much cheaper local calling rate to Securus or GTL. com/?openPenny=y Your Phone Number * Your Email Address; Reference ID * Reason - Just click the checkbox before I'm not a robot. You may call customer service at 1-866-516-0115 and select option #5 through the automated system deposit funds into a Friends and Family Account. AdvancePay Address AdvancePay Service Dept. Policyholder Inquiries – 800-338-7452; Provider Inquiries – 866-851-0284; Student Claims / Special Risk – 800-622-1993; Claims Inquiries – 800-338-7452; Life and Health Agents – 800 Find answers to common questions about account management, payments, phone and messaging services, and inmate support on ConnectNetwork. Monday – Thursday 7:00 a. Allow Flash to access your camera and microphone by clicking “Allow” (you Collect calls allow you to instantly accept and pay for calls to your land line phone account. , Central Our staff is highly trained to provide personalized customer service and will help you navigate your policy to get you back on your feet. We recognize the importance of communication to boost morale, increase positivity, strengthen relationships, and aid in Contact Customer Service The AdvancePay Customer Service Department is ready to answer all billing-related questions: Customer Service (866) 732-9098 Automated System (866) 732-9098 Website www. 516. Alternatively, you can contact GTL’s Customer Service at 1 To file a claim, access claim forms on the Customer Portal or click on one of the forms below — you can print and complete the appropriate claim form and return it with the required documentation to the address noted within the form. through our AdvancePay customer service department, Western Union and by mailing checks or money orders. Built by Clique Studios GTL established to provide diverse and elegant wide ranges of products to the Cyprus market, including high-quality ceramic tiles, porcelain tiles, and other materials for the construction industry with an exquisite showroom in the heart If you don't know your policy number, please call customer service at 800-338-7452, thank you. For general questions about GTL services, contact If you wish request this information, please click here accountinformationrequest. 0115 or fill out the form on the web page. You can proceed with Visitor Registration. Everyone Connected. 140 Prisoner Visiting) will be permitted to schedule a visit. Method 2: By Phone Number. If you are trying to make a deposit, and a kiosk is down, please call our customer service line to report the outage. 3. Alternatively, you can contact GTL’s Customer Service at 1 Our support channels have not changed. Should you have any questions concerning the "Inmate Telephone System", please call “VAC/GTL Customer Service” at (800) 786-8521 OR (800) 913-6097, from 8:00am - 7:00pm, Monday It’s a great time to do business with Guarantee Trust Life. To request a refund of pre-paid funds from GTL, contact GTL Customer Service at 1-866-230-7761; hold or press 0 for the Customer Care: 1-866-516-0115 Verify your account using either your phone number or email address. your intent to unblock phone numbers on your Global Tel* Link account. Please note there are other reasons why your phone number may be blocked from receiving collect calls from Customer Care: 1-866-516-0115 Your loved one will hear your voicemail the next time they pick up the phone. If you don't know your policy number, please call customer service at 800-338-7452, thank you. Virgin Islands, Guam, American Samoa, and the Northern Marietta Islands. If you are not approved to visit, you may apply to be approved by completing a MDOC Visiting Application CAJ-103 and returning the completed application to the facility where the prisoner you would like to visit is housed. PO Box 911722 . AdvancePay Automated Payment System: 800-483-8314. No more expensive rates as long as they dial your special jail call number. If your contact information is provided to ViaPath, and you opt-in to receiving a text and/or email reminder alert, you will receive a text and/or email of the scheduled expiration of your account no later than 30 days before the account expires. onLInE accoUnT ManagEMEnT anD PaYMEnTs www. Issue ages: 40-90; Home Care Secure – Short Term Care. Account Number: Customer’s full 10 digit telephone number including 3 digit area code and 7 digit phone number*** For international callers who are not in North America: an email to GTL customer service at AdvancePayInternational@gtl. When it comes to depositing money for your loved one or friend, our aim is to make it quick and simple. You can also find solutions to common Internet issues on the Spectrum Internet Customer Support page. Please note : Tulsa County GTL phone number is (800) 489-4500. com cUsToMER sERvIcE 1-866-607-6006 Fax nUMBER 1-251-473 Your incarcerated loved one must first dial 011 before your phone number in order to call out. to midnight (EST) asking your permission to add your phone number to the View some of our most frequently asked questions for immediate help with our inmate calling service. Step 2. priceline. It shows that I am not verified. Funds for the previous provider, Legacy Communications, will no longer be accepted for individual in custody phone call payments. Relay Service. Jump to FAQ Section: Customer Service Health Insurance Claims Life Insurance Claims You can update your address, phone number or email on our customer portal. Please provide as much detail as you can to help us resolve your inquiry. com * * * * * * * All visitors need to be active visitors on the offenders visiting list and approved before you problems, please call GTL Customer Service at 877-650-4249. Now you can share photos too! In select facilities, you can share photos with inmates. Just choose the phone number you’d like to use. 03. Forgot your password? × Gtel Head Office branch in Harare, Zimbabwe. Incarcerated individuals will have the ability to access eBooks, music, movies and phone services. and deposit histories are available from our customer service representatives who can be reached at please call GTL Customer Service at 800 483 8314. Only persons approved to visit (see PD 05. If you have any questions, feel free to contact us by calling GTL's Customer Service Department at 800-338-7452. Alternatively, you can contact GTL’s Customer Service at 1 AdvancePay prepaid calling works by placing money on your phone number so that when an offender calls you, the funds are deducted from the balance on your prepaid account. Customers may be required to fax the most current copy of their cell phone bill to GTL. I have tried to call your number at 866-516-0115, and nobody ever answers. Restrictions: To add funds to an inmate's account, you will need to know the inmate's 9-digit pin number. If CDCR friends and family wish to participate in this program and receive calls on their cell phones, they must establish an AdvancePay® account for their cell phone number by calling GTL customer service at 1-866-607-6006. If you choose this way, you’ll have to confirm your phone number. net. PO Box 911722 Denver, CO Touchpay 10005 Technology Blvd. Our service is billed on top of your jail call provider account with Securus or GTL.
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