Corrective services nsw complaints ombudsman Overseer - Furniture 5D - South Coast Correctional Centre. The NSW Ombudsman has today released the 4th edition of its Effective Complaint Management Guidelines, a comprehensive guide designed to support NSW public sector agencies, including local councils and community In the 2017 -18 reporting period, 9,275 complaints were heard by Corrective Services Official Visitors. If it's easier, you can ask someone else to make the complaint for you – for example, a friend, relative or case worker. Serious offenders Corrective Services NSW (CSNSW) Academy is an enterprise registered training organisation delivering nationally recognised qualifications from Certificate III to Advanced Diploma level. Investigating Complaints – A manual for Investigators, NSW Ombudsman, June 2004 . While we all hoped 2020–21 would be less . au Key roles and responsibilities. Don Sword The Public Interest Disclosures Act 2022 (PID Act) is designed to encourage ‘public officials’ to report serious wrongdoing and to protect them when they do. Correctional Officer - Junee. Complaints to us are resolved effectively and individuals are satisfied with Corrective Services Justice Corrective Services FEEDBACK & COMPLAINTS. NSW public universities. FACS Insights, Analysis and Research (FACSIAR) Corrective Services NSW; Courts Tribunals and Service Delivery; Youth (3A) The Commissioner may designate an inmate as a national security interest inmate if of the opinion that there is a risk that the inmate may engage in, or incite other persons to engage in, activities that constitute a serious threat to the peace, order or good government of the State or any other place. 1 Policy 4 1. Consumer disputes (NSW Civil and Administrative Tribunal) FA361 PDF. These complaints, together with those made directly to the Commissioner and to the Minister are received by Corrections Executive Services & Complaints Management. The NSW Ombudsman aims to improve the way public and community 9. NSW Schools. pandemic has continued to test us all. (2) Contact the NSW Ombudsman if you have a complaint against council or NSW State Government Departments. NSW Rural Fire Service. 66 Terry Road Eastwood NSW 2122 Phone: Corrective Services NSW (CSNSW) is committed to continuous organisational improvement. Corrective Services NSW (CSNSW) has a statutory responsibility to take all steps a complaint by an inmate to the NSW Ombudsman. 7 KB) The team at Service NSW can help with your complaint, complete an online form. In addition, the Council's secretariat deals daily with enquiries from correctional centres, the Minister's office, Corrective Services executive, Ombudsman, Corrections Intelligence Group, Official Visitors, Community Corrections Officers, the legal profession and also inmates and their families. The purpose of the Telecommunications (Interception and Access) Amendment (Corrective Services Authorities) Bill 2022 (the Bill) is to amend the vi NSW Ombudsman Annual Report 2020–2021. help with? The Ombudsman can consider complaints about: • the Department of Communities and Justice Corrective Services NSW (CSNSW) is committed to continuous organisational improvement. The proposed amendments respond to the findings and and their ability to resolve complaints independently. au Corrective Services NSW (CSNSW) is committed to continuous organisational improvement. The Ombudsman investigated strip searches of 3 young people conducted by Corrective Services NSW officers, who had been called in by Youth Justice NSW to deal with a disturbance at the DCJ response to NSW Ombudsman review of DCJ’s complaints process; Community inclusion keyboard_arrow_right. See list of complaints we can handle. February or complaint to an external agency such as the NSW Ombudsman. nsw. DCJ response to NSW Ombudsman review of DCJ’s complaints process; Community inclusion keyboard_arrow_right. au We are planning for the future, and have printed this report on stock that If you can't resolve your complaint with your case officer or you don’t know who your case officer is, then you can contact 1800 451 524 or info@ombo. are: 1. If you are unhappy with the outcome of your complaint, you can make a further complaint to the NSW Ombudsman. Conservation and environment DA216 PDF. NSW Government agencies including: NSW corrective services (including privately managed facilities) and youth justice Corrective Services NSW (CSNSW) is committed to continuous organisational improvement. Health Care Complaints Commission. The Chief Justice of the relevant court; Use of force/Unfair treatment by Corrective Services NSW. 3 Procedures for telephone complaints 5 We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. Page 3 of 7 Table of contents 1 Inmate complaints to the Ombudsman 4 1. I am pleased to present my first Annual Report . 8) uses a framework of “recognised transgender people” and “transgender people”. Visits from officials, agencies and professionals There will be limited support services for buy NSW and eTendering from Monday 23 December 2024 until Sunday 5 January 2025. NSW Government agencies are responsible for resolving complaints concerning their procurement actions at the appropriate agency level, usually The NSW Ombudsman also refers written complaints to the Commissioner on behalf of inmates. Your feedback is important to Corrective Services . Following complaints made to the Ombudsman by some of those inmates, the NSW Ombudsman investigated further and found that procedural integrity and oversight across Corrective Services NSW. A complaint is any contact we received on which we took specific investigative action – this is usually contacting the Governor or other senior officer at the centre, or an appropriate area of Corrective Services NSW. Corrective Services NSW (CSNSW) Academy is an enterprise registered training organisation delivering nationally recognised qualifications from Certificate III to Advanced Diploma level. community service provider if it appears to the Ombudsman that the conduct, or any part of it, may. 3 Procedures 12 3 Phone restrictions after complaints/reports 13 3. If you are unsatisfied with the way that Corrections Victoria has dealt with a complaint, contact the Victorian Ombudsman (External link). 3 Procedures for telephone complaints 5 The Ombudsman’s recommendations were made in a June 2021 special report, Strip searches conducted after an incident at Frank Baxter Youth Justice Centre. au The NSW Ombudsman also refers written complaints to the Commissioner on behalf of inmates. 2 Monitoring and recording 12 2. Investigating Complaints – A manual for Investigators, NSW Corrective Services NSW (CSNSW) is committed to continuous organisational improvement. Collectively, these commitments and values outline our promise to customers on what they can expect when receiving all NSW Following consideration of submissions made by Serco and Corrective Services NSW (CSNSW) in response to a statement of provisional findings and recommendations, and a consultation with the Minister on 8 August as required by the Ombudsman Act, we issued a final report of investigation, in Corrective Services NSW runs the state’s correctional centres, supervises offenders in the community, and delivers programs to reduce reoffending, support reintegration and build safer communities. 2 KB) Commissioner's Memorandum No: 2010/56 Wearing of identification badges (PDF, 776. When a report of wrongdoing is made, it is essential to consider whether the person making the report is a ‘public official’, because if Health Care Complaints Commission. From October 1, a commissioner will serve as the Corrective Services NSW (CSNSW) is committed to continuous organisational improvement. In 2021, he received an Order of Australia Medal for services to ethnic and cultural communities. 8 Visits from officials). be: • contrary to law Health Care Complaints Commission. agency. Job reference number: 71233-43027072. sets out our vision, outcomes, and values. (4) Subject to clause 17, the Commissioner may at any time vary or revoke a Introductory Info. Find a Correctional Centre Global Search Enter your search Search See all Correctional Centres or complaint to an external agency such as the NSW Ombudsman. It follows a comprehensive review of the Department of Communities and Justice (DCJ) system for handing complaints from, or concerning Aboriginal children in the child protection system. 1 Policy CSNSW recognises the right of inmates to make inquiries and complaints, and to have Corrective Services NSW (CSNSW) is committed to continuous organisational improvement. 8 Visits from Officials). Whether a person is a ‘public official’ is therefore a central concept in the PID Act. Formal avenues through which inmates can make inquiries, complain, or raise issues of concern are set out in both legislation and Corrective Services NSW (CSNSW) policies and Corrective Services New South Wales provides treatment programs and services to offenders to reduce their risk of re-offending. The NSW Corrective Services NSW (CSNSW) has a statutory responsibility to take all steps necessary to facilitate the making of a complaint by an inmate to the NSW Ombudsman (the Ombudsman). 1 Staff access to the OTS 12 2. https://www. 9. Responding to and managing complaints effectively contributes to improved outcomes. of the Ombudsman Act 1974 October 2011 NSW Ombudsman Level 24, 580 George Street Sydney NSW 2000 General inquiries: 02 9286 1000 Facsimile: 02 9283 2911 Toll free (outside Sydney metro): 1800 451 524 Tel. If you’re requesting information from Corrective Services NSW (CNSW), it’s important to include the following details: The NSW Ombudsman manages complaints relating to unfair treatment by NSW Government agencies, local councils, or NSW Government funded community service providers. 1 correctly within correctional and transitional centres in NSW. au nswombo@ombo. The NSW Ombudsman is an independent integrity . 7 Corrective services support line (PDF, 379 KB) 9. Responding to and managing complaints effectively contributes The Complaint Handler’s Toolkit (2nd ed), NSW Ombudsman, June 2004. Official Visitors continued to visit centres and were These Complaint Management Guidelines have been prepared for the assistance of NSW Government agencies. Gary now specialises in the design and delivery of complaint-handling and investigations curriculum. and 10. The fact sheet tells you what the Ombudsman can do with you complaint and how we can help you. au Corrective Services NSW (CSNSW) recognises the right of inmates to make inquiries and complaints and have them dealt with in a fair, timely and effective manner. Premier and Cabinet. 16 Managing third-party call management services 11 2 Operational checks 12 2. 1 The current version of this document is maintained on the Custodial Operations Policy & Procedures website. ombudsman. au We are planning for the future, and have printed this report on stock that Health Care Complaints Commission. Introduction. au to make your complaint. au • NSW Government departments and other NSW public sector agencies • NSW local government authorities • Community service providers funded by NSW Government departments • Corrective Services, including private prisons management or Corrective Services NSW. Gary worked at the NSW Ombudsman for 16 years in investigation, community services and complaint-handling management roles. ombo. We strive to ensure that those entrusted with public power and resources fulfil their responsibilities and treat everyone fairly. Complaint data helps identify service deficiencies that need corrective action As well as allowing the agency to take action to deal with the individual complaints, complaint data, if captured properly, can help to identify areas in the service that need corrective action. An inmate should be provided with information regarding access and the process for resolving requests and complaints with the Ombudsman. Effective Complaint Handling, NSW Ombudsman, December 2010 . Importantly, the CSSL is not an appeal body for inmates in segregated or Taking the complaints further. Family Communities and Services. About us keyboard_arrow_right. An inmate should be provided with information regarding access and the process for resolving complaints with the Ombudsman. year. What can you complain Demographics. My professional journey has been rooted in a commitment to ethical principles, transparency, and Health Care Complaints Commission, Office of the. au or by telephoning (02) 9286 1000 or toll free (outside the Sydney metro area) 1800 451 524. Don Sword Corrective Services NSW (CSNSW), which manages the adult corrections system, is managed separately from YJNSW. Primary Industry and Regional Development. The NSW Ombudsman makes complaint management resources available for use by the community and NSW Government, such 9. • reduce the number of complaints made to the Ombudsman and the Office of the Inspector-General, by maintaining decision making at a local level This special report was completed as part of the NSW Ombudsman's community services complaint system review function. The Ombudsman also oversees and monitors the investigation of child abuse allegations against employees of certain or complaint to an external agency such as the NSW Ombudsman. Importantly, the CSSL is not an appeal body for inmates in segregated or Contemplating Prison Services jobs with the NSW Government? Visit I work for NSW for a range of vacant positions by agency or job category across NSW. Health Care Complaints Commission, Office of the. Job reference number: 71240 After the ambush, Corrective Services NSW implemented some additional safety protocols, including for the secure storage of hazardous chemicals and prison contraband like hand-made weapons. The Inquiry, led by Hon Peter McClellan AM KC and initiated by the Minns Labor Government, found multiple failings in the management and culture at Dillwynia Correctional Centre and across the Corrective Services NSW (CSNSW) system. Construction industry compliance monitoring FA354 PDF. 7 Corrective services support line - version 1. What you want to complain about. Apprentice Electrician - 1st Year. NSW Ombudsman (Public education services) NSW Education Standards Authority (Private education services) Employment. Health Education and Training Institute. Ombudsman’s message. gov. visitor (refer to COPP section 9. Job reference number: 71232-43027067. Community Services Commission - See NSW Ombudsman authority. Visits from officials, agencies and professionals 9. The new Stronger Communities Cluster brings together, and replaces, the Family and Communities and Justice Clusters. The NSW Ombudsman’s investigation found a systemic failure across all correctional centres to follow the requirements of the legislation and the relevant policies in relation to inmate discipline. For more information, see Making a complaint on the NSW Ombudsman Corrective Services NSW (CSNSW) has a statutory responsibility to take all steps necessary to facilitate the making of a complaint by an inmate to the NSW Ombudsman (the Ombudsman). icare. Who you should complaint or complaint to an external agency such as the NSW Ombudsman. Community inclusion east. Consumer protection FA430 PDF Coroner's Court FA442 PDF. pandemic. Responding to the COVID-19 . We handle complaints about NSW government agencies, local councils and community services funded by the NSW government. au Follow our step-by-step process for making a complaint about a NSW Government agency that we oversight, a NSW local council or a NSW Government funded community service provider. au The NSW Ombudsman is an independent integrity agency. When collecting information, we take reasonable steps Learn about how we manage your complaint, including how we can help you resolve the issue directly with the agency and what other action we may take to achieve a resolution. 6 Inmate complaints to ombudsman and 10. 6 Inmate Complaints to Ombudsman and 10. Informed by lessons of the past, Department of Communities and Justice is improving how we work with Aboriginal people and communities. We collect this information for demographic purposes only and this will not affect how we will deal with your complaint. last 12 months. Our Strategic Plan 2020-25. Formal avenues through which inmates can make inquiries, complain, or raise issues of concern are set out in both legislation and Corrective Services NSW (CSNSW) policies and 9. 3 Procedures for telephone complaints 5 For complaints about Corrective Services, Alternatively, you can ask the NSW Ombudsman to review your complaint. The Visitor (see COPP section 9. Demographics. 2 Procedures for written complaints 4 1. Premier's Department. contact the NSW Ombudsman on 9286 1000 or toll free 1800 451 524. Full-Time. 8 Inmate development committees (PDF, 953 KB) 10 The NSW Government is getting on with the most urgent action while working through the longer-term reforms. NSW Ombudsman website: www. au or complaint to an external agency such as the NSW Ombudsman. Thank you for your support throughout the year and we look forward to working with you again in 2025. Home Purchase Assistance Fund. Complaints we can help you with. Job posting: 10 Dec 2024 - Closing date: 15 Jan 2025. typewriter (TTY): 02 9264 8050 Web: www. Request an internal review from Service NSW; Service NSW complaint reporting; Tolling customer ombudsman; Legal services (including lawyers) Office of the Legal Services Commissioner Use of force/Unfair treatment by Corrective Services NSW. This acknowledges commentary in the inquiry that the role Thirdly, the bill responds to the NSW Ombudsman's report Investigation into inmate discipline in NSW correctional 9. They are not directions or policies under the Public Works and Procurement Act 1912 (the PWP Act). View Corrective Services NSW registers that are not made public. NSW Ombudsman. 1 Policy 13 3. Corrective Services NSW. The NSW Ombudsman handles complaints about unfair treatment by NSW government agencies and local councils, and NSW Government Request an internal review from Service NSW; Service NSW complaint reporting; Tolling customer ombudsman; Legal services (including lawyers) Court decisions. Ombudsman & Health Complaints Commissioner Tasmania Orchard Talent Group Hobart, Tasmania, Australia Full time – Fixed Term Events View All. Guardianship Tribunal. Until recently CSNSW was also a division of DCJ, but has now make a complaint to the Ombudsman, the public authority or other person so informed shall – (a) take all steps necessary to facilitate the making of the complaint, and Corrective Services NSW (CSNSW) recognises the right of inmates to make inquiries and complaints and have them dealt with in a fair, timely and effective manner. Responding to and managing complaints effectively contributes Effective Complaint Handling, NSW Ombudsman, December 2010 . Francis Greenway Correctional Complex The Northern Road Berkshire Park NSW 2756 Phone: (02) 4582 2420 Brush Farm Corrective Services Academy. Overseer - Furniture 5D - South Coast Correctional Centre Community Services (Complaints, Reviews and Monitoring) Act 1993 No 2 [NSW] Current version for 1 October 2023 to date (accessed 1 August 2024 at 8:32) Page 8 of 46 (i) any other Act relating to the provision of community services that is prescribed by Casebook July 6761: Investigations and complaint-handling case studies NSW Ombudsman Page 6 The NSW Ombudsman The NSW Ombudsman is an independent integrity agency that pursues fairness for the people of NSW. If your complaint is serious or complex, it is generally best to put it in writing. We manage complaints about unfair treatment by most NSW government agencies, all NSW local councils, and NSW Government funded community service providers. Job reference number: 71240-43027126. au. Hospital Assistant (Maintenance) The NSW Ombudsman is one of NSW’s independent ‘watchdog’ or oversight agencies established by Parliament to protect the public by keeping watch over government agencies and officials. NSW Ombudsman; Other types of complaints. 6 Inmate complaints to the Ombudsman - version 1. This may include writing to the Under section 78(1) of the PID Act agencies must provide the Ombudsman with an annual return. Service NSW expects employees at all levels to be committed to fair, effective, and efficient complaint handling in line with the NSW Government Customer Commitments, as well as the Service NSW values. 15 Third-party call management services 11 1. Health Infrastructure. 1. Fact sheet 11. Job reference number: 71016-43027078. Other. To make a complaint to the NSW Ombudsman, you can make a complaint online by visiting . NSW public authorities: Ombudsman NSW handles complaints about NSW public authorities and officials including government departments, statutory authorities, public servants, police, corrective services and local councils. We're available 7am to 7pm Monday to Friday and 9am to 5pm weekends and public holidays. 2 Procedure 13 4 Inter-centre telephone calls 13 4. and members of the public and unmonitored contact with prescribed persons such as legal representatives and the Ombudsman. When collecting information, we take reasonable steps to ensure (i) we do not collect more than we need (ii) what we collect is accurate and relevant to our NSW Ombudsman functions; and we do not unreasonably intrude into your personal affairs. What types of Community Service complaints can the Ombudsman complaint about a service provided or funded by DCJ. NSW Service for the Treatment and Rehabilitation of Torture & Trauma Survivors. Who you NSW Ombudsman. If you like something we’re doing or have been pleased with a service you have received, or if . Searches for human services in NSW; Disclaimer on the use of DCJ data; Accessible data tables and high level summaries; Glossary; The state government will establish a new standalone agency known as Corrective Services NSW in response to the damning findings of the Astill Special Commission of Inquiry. Alternatively, it The NSW Department of Communities and Justice is the lead agency in the new Stronger Communities Cluster. Welcome; - Corrective Services - statutory bodies established under NSW law, such as . 5 The vast majority of complaints raised with Official Visitors are role in CSNSW, the NSW Ombudsman set up a specialist team to deal with complaints received from inmates. complaints and investigations – we monitor and assess certain Government programs, 8 NSW Ombudsman Strategic Plan 2020–25 NSW Ombudsman Strategic Plan 2020–25 9 Brush Farm Corrective Services Academy Policies and Procedures Complaints & In quiries Documents (PDF, 202. Casebook July 6761: Investigations and complaint-handling case studies NSW Ombudsman Page 6 The NSW Ombudsman The NSW Ombudsman is an independent integrity agency that pursues fairness for the people of NSW. Date introduced: 17 February 2022 House: House of Representatives Portfolio: Home Affairs Commencement: The day after the Act receives Royal Assent. The current NSW Corrective Services policy for trans people in prison (Custodial Operations Policy 3. since being appointed NSW Ombudsman in May . Complaints we can help you with. This special report contains a summary of formal investigations completed by the NSW Ombudsman in the . 6 Inmate complaints to ombudsman. keyboard_arrow_left Back to previous menu close Close Menu. Purpose and structure of the Bill. www. New South Wales Ombudsman Amendment (Child Protection and Community Services) Act 1998 No 148 Act No 148, 1998 An Act to amend the Ombudsman Act 1974 to extend the jurisdiction of the Ombudsman in respect of child protection matters; to amend the Community Services (Complaints, Appeals and Monitoring) Act 1993 with respect to child protection and community The NSW Ombudsman makes complaint management resources available for use by the community and NSW Government agencies, such as: smart complaining information sheet; effective complaint handling guidelines; complaint management resources for agencies. 6 Inmate complaints to the Ombudsman (PDF, 529 KB) 9. Generally, the CSSL will only deal with inmate inquiries and complaints if inmates have attempted to resolve 9. 2 The current version of this document is maintained on the Custodial Operations Policy & Procedures website. 3 Procedures for telephone complaints 5 Corrective Services Industries. 3 Procedures for telephone complaints 5 Corrective Services NSW (CSNSW) is committed to continuous organisational improvement. Our four strategic outcomes. The current NSW Ombudsman is Paul Miller PSM, appointed in May 2021 for a 7-year term. Corrective Services NSW (CSNSW) has been asked to respond formally to the NSW Ombudsman's recommendations within two months. Fire and Rescue NSW. NSW Police Force. To enhance efficiency: iv. For more information, see Feedback and complaints on the Corrective Services NSW website. . 0 KB) Complaints Management Policy (PDF, 86. The NSW Ombudsman also runs a phone service where you can talk to their impartial staff for free. Through complaint handling, review, monitoring, investigation, advice, training and community education, the NSW Ombudsman seeks to improve the administration and delivery of public and community services in NSW. Learn more about the types of complaints we handle Complaints can be made in person, by phone, by email or in writing. 1 Policy 13 Health Care Complaints Commission. Having worked in a range or complaint to an external agency such as the NSW Ombudsman. Phone . There are complaints we can’t help you with. The NSW Ombudsman Health Care Complaints Commission. Any inquiries about this Fact Sheet may be directed to: ExecutiveServices@justice. Call us on 13 77 88 . How to make a complaint Follow our step-by-step process for making a complaint about a NSW Government agency that we oversight, a NSW local council or a NSW Government funded Gary worked at the NSW Ombudsman for 16 years in investigation, community services and complaint-handling management roles. Senior Project Officer. Telephone: 9220 7555; Web: www. Complaints may be made anonymously. this. 3 Procedures for telephone complaints 5 9. Mr Watt v State of New South Wales (Corrective Services NSW) [2023] AusHRC 149 Inquiry into complaints made by Mr Adam Watt that certain acts and practices during his detention in NSW correctional centres were inconsistent with or contrary to his human rights Australian Human Rights Commission 2023 Further information about the role of NSW Ombudsman and the complaint-handling process is available online at . The NSW Ombudsman is an independent integrity agency that holds NSW government agencies and certain non-government organisations accountable to the people of NSW. 1 Policy CSNSW recognises the right of inmates to make inquiries and complaints, and to have DCJ response to NSW Ombudsman review of DCJ’s complaints process; Community inclusion keyboard_arrow_right. Our Strategic Plan 2020–25 sets out our vision, outcomes and values. The NSW Ombudsman also refers written complaints to the Commissioner on behalf of inmates. Corrective Services NSW means that part of the Department comprising the group of staff who are principally involved in the administration of the Crimes any other Act if the Inspector is of the opinion that the information relates to conduct that could be the subject of a complaint under the Ombudsman Act 1974. you have an idea about how we Corrective Services NSW (CSNSW) is committed to continuous organisational improvement. NSW Health and the community justice and corrections settings to her work as a facilitator. Planning and Environment. NSW Rural Fire Service Volunteers. Includes Aboriginal people, families and communities, carers, disability and Gary worked at the NSW Ombudsman for 16 years in investigation, community services and complaint-handling management roles. The current NSW Ombudsman is Paul Miller. Clause 5 of the Public Interest Disclosures Regulation 2022 (Regulation) provides detailed information about the information that is to be provided in the annual return. About us. Energy and Water Ombudsman NSW; Goods and Corrective Services NSW (CSNSW) recognises the right of inmates to make inquiries and complaints and have them dealt with in a fair, timely and effective manner. Page 4 of 8 1 Corrective services support line 1. The Ombudsman deals with complaints about generally deal with complaints about the conduct of: NSW state government departments. DCJ response to NSW Ombudsman review of DCJ’s complaints process; Email: complaints@facs. Our functions today also cover a range of activities beyond . For general complaints about prisons or community correctional services, please write to Corrections Victoria. 8 . CSNSW is committed to the regular review and analysis of complaints to identify systemic issues and to continuously improve policy and service delivery. The inmate should also be advised that any communication between the NSW Ombudsman. government organisations accountable to the people of NSW. From 1975, the Office of the NSW General complaints. 1 Policy CSNSW recognises the right of inmates to make inquiries and complaints, and to have The NSW Ombudsman also refers written complaints to the Commissioner on behalf of inmates. We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. 1 Policy CSNSW recognises the right of inmates to make inquiries and complaints, and to have the types of complaints they have. Juvenile Justicemeans that part of the Department comprising the group of staff direct access to a complaints handling process such as: • establishing a telephone contact line modelled on the NSW Corrective Services Support Line; and / or • establishing alternative pathways outside the immediate Unit Management framework for complaints about the conduct of prison officers. Fair Work Ombudsman (Private sector) NSW Industrial Relations Commission (Public sector) Energy and water bills. you are able to lodge a complaint. Corrective services FA408 PDF. This special report was completed as part of the NSW Ombudsman's community services complaint system review function. NSW State Emergency Service. Corrective Services NSW (CSNSW) is committed to continuous organisational improvement. au Corrective Services: Complaints can be made directly to Corrective Services. The NSW Ombudsman handles complaints about unfair treatment by NSW government agencies and local councils, and NSW Government funded community service providers. NSW Reconstruction Authority. challenging than the year before, the COVID-19 . au ; Corruption and Crime Commission of Western Australia Corrective Services NSW (CSNSW) is committed to continuous organisational improvement. Corrective Services records. Clause 6 of the Regulation specifies the form in which the annual return is to be made. The public can also make complaints about the Department of Corrective Services to other government agencies: Ombudsman of Western Australia For reviews of our administrative actions. For example: Centrelink and Australian Tax Office (ATO) complaints; complaints regarding electricity, gas, water and phone companies Ombudsman You can complain to the NSW Ombudsman about: 1800 451 524 www. 4 KB) Commissioner's Memorandum No: 2009/56 Wearing of Identification Badges (PDF, 94. 1 Policy CSNSW recognises the right of inmates to make inquiries and complaints, and to have NSW Ombudsman. wa. Job posting: 11 Dec 2024 - Closing date: 10 Jan 2025. The report tabled today notes that CSNSW has advised the NSW Ombudsman it is committed to taking steps to improve the system, and has commenced its review of the inmate discipline system. The Ombudsman may conduct an investigation into the conduct of a public authority or a . 9Relationship with Corrective Services NSW, Juvenile Justice and Justice and Forensic Mental Health Ombudsman, the Law Enforcement Conduct Commission and the Crime Commission constituted under theOmbudsman Act 1974. We sometimes refer to these as informal contacts. NSW, whether it is a compliment, a suggestion, or a complaint. au 9. Courts NSW Ombudsman. Page 3 of 6 Table of contents 1 Inmate complaints to the Ombudsman 4 1. Respecting your privacy: brochures about privacy information for visitors to prison facilities in Victoria. Planning, Housing and Infrastructure. NSW Trains. Inmates can make inquiries, complain, or raise issues of concern in the following ways: • locally, with correctional centre staff; • by telephone, to the Corrective Services Support Line; • in person, with an Official Visitor; • in writing, to the Commissioner or Minister. Complaints Officer at the NSW Ombudsman’s Office · Driven by a passion for fairness, justice, and community well-being, I have built a career in the legal and government sectors, leveraging my background in law to navigate complex systems and advocate for positive change. au NSW Ombudsman; NDIS Quality and Safeguards Commission; Education. Job posting: 19 Dec 2024 - Closing date: 12 Jan 2025.
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