Roborock not connecting to phone. Select your current region in Mi Home app settings.

Roborock not connecting to phone I was reading the forum which suggested maybe To change my settings to another region where system might not be down, but I can’t do that either. 4ghz option - checked & rechecked the router password - the phone, device and router are in the same space (device is 3m away from the router in the same room with direct line of sight) - turned off my phone's cellular data so it's not switching to Jul 26, 2020 · 1. Instead simply search for “Roborock Mihome” or just simply “Mihome” (no space). How To Connect Roborock To Wi-Fi. Not sure if you could find similar options on other router brands. We finally got it to install the app on a cell phone and connect using a hotspot provided by a second cellphone. Selbstverständlich kannst du uns auch jederzeit kontaktieren, wenn du Fragen zu Roborock-Produkten hast. Everything else is about connecting to WiFi, mine won’t even get that far. We also encourage. Then I got a new phone this year and had to reconnect the vacuum. The Android app would say "failed" but if you let the robot sit for a while, it would finally connect. What did you change? Why can't the S5max connect to the wifi anymore using the ROBOROCK app?? Aug 15, 2020 · Roborock S5 could not connect. It started yesterday for me my Roborock s7 maxv and my q7 are both having issues connecting to wifi. Nov 24, 2023 · Reset the wifi on the vacuum multiple times. Trying to reconnect it and no luck. Nov 30, 2020 · The app detects an S5 Max, tries to connect to the device but fails. Download the Roborock from the App Store. Hi! I just got my new roborock, and I want to connect it to my WIFI, but it just makes a Jul 12, 2021 · I have got a new roborock pure 6 and its not connecting to any of the phones. 4g and 5g are supported by my router. The phone is right on the device. Dec 11, 2019 · Hi there, I cannot get my new E35 connected in the Mi home app. Finn 01/14/2020 19:37 1246 4 0. Any related questions/discussions, such as issues, recommendations, reviews, comparisons, etc. Just bought a roborock and been trying for two hours to connect via the app and nothing has worked. Any idea what is going on? May 9, 2020 · It stuck at this step. Tap the small (?) button located at the top left of the screen, where it shows the robot is offline. 5. Maybe this is not your case but ensure you are connected with your mobile to the same network as you select in the application during Roborock setup. Yes, go to your wifi settings and desable the autoconnect in both wifi settings. And the blue wifi light is blinking really fast. Jul 12, 2021 · I have got a new roborock pure 6 and its not connecting to any of the phones. Don't use an android tablet, iPad, iPhone 5 or iPhone 5C to connect the robot as there might be compatibility issues. I follow the instructions etc, and the app has no problems connecting to the robot and sending the wifi details to the robot, except it times out on the third step. When trying to connect the S7 to the new network it fails on step 3. If you aren't sure, you may want to get help configuring your router so you can A) confirm you have 2. i have checked all of these things and still no luck . It fails repeatedly. 4 network. 4 GHz enabled, and B) know what SSID ("name") to connect to. Use phone B to install the app and try to connect the robot to the hotspot sent from phone A. If your set-up steps are correct but it's still not connecting, try methods below: Make sure the password of your wifi you've input is correct. I can't remember but I think it was from version 2. When I was attempting to connect it to wifi (we use a spectrum optimized router that auto-swaps between 2. Forget about the wifi from router in the whole process. I've tried: Reinstalling each of the apps Reset WiFi numerous times Factory reset of device Making sure I'm using a 2. In the MI HOME app it works but I would like to use the roborock app. it refused to connect to my Wi-Fi. Did enable Local Network. 7. Also, don't remove the password on the wi-fi. Don't use an android tablet, iPad, iPhone 5 or iPhone 5C to connect the robot as there might be a compatibility issue. I go through all the steps but get stuck on the last one in the app where it says "device is connecting to the network" and fails it with a red X. Jun 19, 2023 · In some cases, the Roborock may have trouble connecting to the Wi-Fi network due to incorrect Wi-Fi router settings or phone settings. Then I turned the network on and tried to run the vacuum. the other piece I tried at the same time was to make sure I had the QR code with the phone upright. There was a firmware upgrade and I upgraded to 01. Apr 5, 2020 · No matter what I do the roborock s5 max will not re connect to the internet. Then the app should connect to the roborock vacuum. Home assistant cannot connect to Robot. Today, I tried a factory reset. I tried the riborock app and also mihome app and the same issue. Tried 2. I've got my roborock S6 unable to connect to any app. Feb 25, 2020 · Ok, so I purchased a Xiaomi Robovac in July 2019. Feb 3, 2023 · Why Does My Roborock Not Connect to Wi-Fi? Your Roborock isn’t connecting to your Wi-Fi network because you are using a 5 GHz frequency band or a VPN on your mobile device. It was mentioned in a previous post, however don't think it was it. Troubleshooting the Roborock not Connecting to WiFi. But then on one day it could not connect to the WiFi anymore and whas therefore not shwoing in the app. Oct 29, 2020 · We can use Roborock app do some troubleshooting first. … 1. Not sure what's going on here. 4GHz wifi rou Sep 18, 2022 · It’s all about #Roborock# products Q&A here. I reseted the WiFi and connect it again. Jan 10, 2021 · My new Roborock E4 doesn't connect to the phone, almost all the time its out of network. Initial wifi setup of S8 failed when mobile data was on my iPhone 13. I changed the name of the network and roborock was able to connect. I chose a 2. Did a factory reset of the Roborock twice - doesn‘t help. If the problem is still exist, would you please send all details and problems to support@roborock. Feb 13, 2021 · 1. It says "wifi connection failed, check password" Solutions that have been tried and that didn´t work at all (on iOS using the roborock and the xiaomi app): -Reseting the wifi -Resetin the router again Connect Your Roborock App to New Wi-Fi. Tried the RoboRock app and the Mi Home app. All of that is a no go and I will send the device back, if they do not update their Roborock App within the next week. I needed to reset the wifi but now it fails in the last part of the setup (connecting to the wifi network). I use only 5GZ once I saw that message in the app that it doesn't work on 5GHZ I spit my Bands so I followed multiple different posts of how to connect still was having trouble it kept saying my password was not correct so I changed it to a stupid password and it finally connected. Dec 23, 2020 · Hello, my roborock s5 has been dropping the WiFi over the last few weeks and every time I tried to reset the WiFi (pressing spot clean and charge button together to reset) it would not connect. When it comes to the screen with the title "Keep your phone, device, and router (WiFi) in close proximity", it does not pass even the first step ("Phone is being connected to device"). Phone shows good strength on that network, but the robot refused to connect/timeout. I have tried multiple methods. Enable location permission on your cellphone. Reset the Wi-Fi by pressing the “Spot Cleaning” and “Dock” buttons for three seconds until a voice says “Resetting Wi-Fi. Download and install Mi Home from Google Play. So far I have: Reset the wifi on the vacuum multiple times. I read some people needed to do a few other things: long press the reset Wi-Fi password buttons turning off any adblockers on their phone This is an old thread but relevant to my current problem. The app tells me “Loading Failed” and the app returns to the home screen. Aug 21, 2020 · I've the S5 max and everything worked perfect up to now. Then it just magically could connect to Wi-Fi. After this I can just to be connected to the internet in order to connect the Roborock. 4 or 5GHz connection but the robot won't connect for some reason even though it is in the same room as the router. Reinstall app to have a try. Roborock s5 max not connecting to wifi. 7_002008 for months without any problems. I tried to put the robot to work through the roborock app and clean button just went from clean --> pause --> clean when pressing it. We follow the instruction, add device, choose Wi-Fi , but the device does not show up in Wi-Fi. I am not sure why my iPhone was having connection issues but my vacuum connected just fine using the iPad. To rule out the wireless stability issue, you can connect the S5 Max to the mobile hotspot to have a test. 16 to 2. When this started was when I discovered that my robot was missing from the Xiaomi home app and tried to add it. Log in. You could check steps in details with attached app connect instruction file to ensure your steps are correct first. I tried reconnecting the vacuum to the same network and it failed to connect. , are welcomed! Feel free to create and share posts you find helpful or entertaining. It is either you phone, or your home router. It goes through first 2 steps, and fails on the last step where the device is trying to connect to the network. Appreciate if you can help. The Roborock also has his own network. Which region do you select for the Roborock app? 4. 46. I was able to get back connected to the Roborock app. Wifi works perfect for other devices in my home but not the Roborocks. I tried to reset my router, the robot, connecting to 2. Make sure your phone is already connected to Wi-Fi; b. Some special characters (*&$#-+=), or non-Latin symbols in your Wi-Fi password may cause connection problems. When I reset the Roborock‘s WiFi, it‘s network shows up on my iPhone but I can‘t connect to it. Please manually connect to the roborock-vacuam-s5e-miap657a wireless network. Lost Wi Fi once and with a little trouble I was able Oct 17, 2020 · Then I turned the network off for 24 hours, but never ran the vacuum. What can I do at this point apart from returning it? Edit : Thanks for the suggestions everyone! I was unaware that both 2. I have tried uninstalling the app from my phone and reinstalling it. Rebooting my Same problem here. I have tried reseting the wifi 15-20 times now, it gets stuck on device connecting to wifi step for a few minutes and then says failed to connect. Same thing happened to me when I got my Roborock S7 MaxV Ultra a few days ago. You have people in 3. 8. Hier bekommst du technischen Support von Roborock. In order to set up the connection, your phone needs to connect first to the vacumm wifi and then to your homw network, if you have the autoconnect enabled, this cause an issue as your phone immediately reconnect to one of those and causes the issue. 4G network, and the signal strength is excellent. Nothing works I got a new WiFi setup and had to connect my S5 MAX to the network again. Tried using the signature Roborock app and it did not connect Saw others using the Mi Home App and it did work but doesnt have any functionality asmuch to the signature app. I have had to connect it one other time. It was running on the software version 3. Do you have AdGuard or any other VPN or ad-block software on your phone that might interfere with internet connection? Disable those. Use the second phone to install app and try to make robot cleaner connect to the hotspot. You can also reboot your cellphone or try the connection with a different phone to have a try. One thing though. Since I was using my main phone as the hotspot I had to log in to my roborock account from another phone (even if it's a different OS from your original phone), add it from there connecting to the hotspot and then it appears in my main phone. Jul 22, 2022 · I can’t find answers anywhere but my Roborock isn’t even able to be connected to my phone. But about the other two: I get the impression from what I do is, that I first connect to the Roborock’s own (unsecure!) network. 00 and today shows off-line and cannot connect to the WiFi. I had to turn off cellular internet on the phone to get mine to connect. Dec 16, 2021 · I recently purchased a S5 max it was working perfil y fine until a few days now it doesn’t want to connect. 4ghz, etc). To hook your Roborock to a Wi-Fi network, you need a smartphone paired to the 2. And it connected. 4 GHz band on your router using your phone. Not using the correct phone app (Roborock or Mi Home). Forgotten the wifi network on my phone. I covered all the technical issues like no 5G, WEP keys and removing VPN. Let’s dive in. Enable location permission of app on your iPhone's setting. Once connected, it could connect the roborock, it disabled my WiFi connection with the network of the roborock, and reconnected with my regular network. In my case I had to uninstall both the MiHome app AND the Roborock app, reinstall the roborock app only, and then proceeded to setup the app using my instructions above. Turned the vacuum off, back on, fully charged it and then reset the wifi. Jul 22, 2022 · When the connection fails at the first step, it's likely that the permissions for app are not enabled. My setup fyi Have unifi dream machine SE network controller. What's the account for the Roborock app and your Google home app? 2. There might be different reasons, but a consistently offline Roborock is often due to the following: Weak Wi-Fi signal not reaching the Roborock’s docking station. Make sure the wifi password you've input is correct. May 28, 2020 · I just started using the Roborock S6 Pure tonight. Update: I think I have isolated the issue, though not a solution. 4 GHz network when you are setting up the connection with a second device connected via 5 GHz. Then the same issue again. However, trying to reconnect to the Xiaomi home app fails and in doing so disconnects from the Roborock app. Make sure the password of your wifi you've input is correct. Jul 27, 2020 · Hello, Except remote control, you can manage the robot when out of the home. We would like to show you a description here but the site won’t allow us. Now it WILL NOT CONNECT to wifi!. I had to uninstall the Roborock app and reinstall it on my phone. " Jul 20, 2020 · I've just received my Roborock S6 and I cant get it connected to the mobile app. Renabling this option fixed the wifi connection issue for my S7. Enable phone A's hotspot in phone's setting and create a name and password of hotspot. I am using a HUAWEI 5G Router. Note: this vac will not work if 5GHz is running in the background. Had the same WiFi problem for my Roborock S7 and here is my fix. 4Ghz). Jan 23, 2022 · To fix the issue with my iPhone not working. Factory reset the vacuum Forgotten the wifi network on my phone. Sep 12, 2020 · I have roborock S4, and I am unable to connect to the wifi network. When I have tried to connect via either option, I have: - made sure I have selected my router's 2. Apr 6, 2020 · 1. Click join. Remember to turn off the mobile internet for the whole process. It has been for months. And you will not have 3D maps and there might be even other limitations. Dec 23, 2020 · Could you use another phone to take a video showing how you connect device to app and send us the video? We believe video could help us figure out a solution. Pls use your phone data instead of wifi to see whether map will show up. - I know that the 5 GHz should not be used on the iPhone when using the Roborock S6. Sep 26, 2021 · It’s all about #Roborock# products Q&A here. A pop up window on your phone saying that Roborock want to join ‘roborock …wifi’. It’s pretty messy and was hoping for a simple Wi-Fi set up. Is this expected behavior?. com Forget your home wifi and connect to the roborock local network Add Roborock (scan device) Select your home network and connect This should successfull connect your device to your network Update firmware to latest (needs > 20% battery), the new firmware fixes the connection issue in the Roborock app. Please check if the location permission and local network are enabled for the app. 1. Jun 12, 2021 · A quick how to connect the Roborock S5 Max robot vacuum cleaner to the app on a mobile device. 4GHz networks with and without passwords (needs to have a password), tried renaming network and changing password to not include any special characters, making a separate guest network, all with internet access. It can connect Wifi. Try to disable "smart" security features from your home router, and try again. Dec 16, 2021 · It disconnected from WIFI out of a sudden and would not reconnect. Notes: Feb 25, 2020 · Ok, so I purchased a Xiaomi Robovac in July 2019. I just bought Roborock Qrevo and I can't connect it to my home wifi. Got the cleaner this morning and have not been able to connect to it. See attached picture"info". Once that is done it can be used from any phone, even the hotspot one, and it detects it with no issue. Notes: a. 4ghz obviously) no luck. Feb 22, 2021 · Hey all. So as somebody else had already said, the solution is to temporarily disable 5 GHz so both your robot and second device are on the same 2. Select your current region and register for a Roborock account by your phone number. No biggie. 4 GHz network. After setup connection it does not matter. Could you tell us your device's info? Make sure robot is connected to app and go to robot's setting, click "copy all" and then paste all the text (not picture). showing that connection to the device has failed. Besides, where and when did you purchase this robot? Feb 22, 2021 · I've got my roborock S6 unable to connect to any app. 8 Go back to the Mi Home app and the connection interface will appear. Dec 28, 2021 · The robot could connect to a hotspot from a smartphone. I am using a 2. It works great so far except we couldn't figure out how to connect it to our wifi. Now, Xiaomi App would not find the device!!!. Register for a Mi Home account using your phone number (Skip this step if you already have a Mi account). When i paused my adblock (AdGuadrd) on my phone it instantly connected. I recently purchased the Roborock Q5+. There might be different reasons why you can’t pair your device with the app, but the most common issues related to incorrect Wi-Fi router settings or phone settings. ” You can also check the Roborock forum for additional troubleshooting tips. In the "select router" display I can hook off for agreeing to User Agreement and PP, but the "Next" button remains greyed out. I tried a different iPhone as well - same problem. It took FOREVER to get it to connect to my 2. Connect robot cleaner to Roborock app. Roborock-User-Manual-English Download. However I need to try to use Roborock app. Oct 24, 2022 · Roborock S5max WILL NOT RE-connect to Wifi. me/marcusstoneytb Or if you are buying from amazon, Mar 14, 2024 · Why Isn T My Roborock Connecting To Wi-fi? The Roborock may not connect to Wi-Fi if the indicator light is not flashing. We suggest you put phone's camera close to phone screen. I think it has a problem switching from the Wi-Fi to the Roborock internal Wi-Fi network if it tries to connect to cellular in between. Also, make sure your app has permissions for anything it may need to communicate. Reason becuase you can manually connect to roborock and configure the Wi-Fi settings. 3, Pls connect the device to a hotspot. Jan 15, 2021 · my phone is an Android phone connected to my 2. You need to notice our devices could not connect to 5G HZ wifi. After reading the comments I went back and checked and now can connect my Roborock to my wifi :) Had the same issue whilst setting up my q7max. 4 and 5ghz bands) the roborock app would not connect to the New Q Revo user here. Mar 7, 2021 · Since 2 days I am trying to connect my roborock s55 with the WiFi ,but its not connecting. In other word, to use remote control feature, your phone needs connect to the same network. Open the top of your cleaner to see the Wi-Fi indicator light during the connection process. 4GHz wifi network. After this I tried to connect again, and it connected quickly without issues. But when I use Mi home app. I've tried restarting my iPhone a few times and just can't get it The biggest feature IMO that requires a working internet connection when it doesn’t seem like it should need one is scheduled cleans. I was unable to connect the vacuum to the Mi Home app, so I had to change the region. I have tried all possible options for over 2 hours and continue having the same issue (screenshot below) . I turned it off and created only 2,4Ghz wifi with same network name and password what I was going to use in the “combined” wifi setting. See attached picture. 4 GHz Wi-Fi network, Roborock vacuum, and the Roborock or MI home app installed on the mobile device. the robot shows up in my 'connected devices' list, and it's definitely connected, so there's no case of 'incorrect wifi settings' Jun 26, 2024 · If you liked this video, you can support me here:https://ko-fi. I have tried all the tips on the internet. This worked for me. The "Enable 20/40 MHz Coexistence" option on my Orbi router was disabled and that was causing the problem. So, check that Bluetooth is enabled on your phone. 6 of the "How do I connect my robot cleaner to Roborock app on an iOS device" FAQ. The App could not find the vacuum. To fix this, try disabling the VPN, resetting your Roborock’s Wi-Fi settings, and connecting to a 2. To connect to a hotspot, you need 2 smart phones (A and B). 3. 4ghz and 5ghz signals. While pairing, I connected my phone to a wifi network that appeared with the name of your roborock. After Roborock connected itself to 2,4Ghz network I could turn the combined network feature back on and Roborock connected to that without problems. Select your current region in Mi Home app settings. Ensure location permission for the Roborock app is enabled During the setup make sure that the phone is also on the 2. Charles 10/24/2022 14:18 136 2 0. You will need a wifi network either the common 2. Besides, also record how wifi indicator(see attached picture) flashes in connection process. Sep 7, 2020 · Some users have trouble connecting their Roborock cleaners to the wi-fi network. I have read all the directions and reset the wifi and reset the unit like told multiple times. None of the other devices have any problem connecting to the network. When I try to add it manually by selecting Roborock S5, I am stuck at the step trying to pair to the roborock. We have an Asus Router that automatically connects devices to a 2. I just got a refurbished Roborock S7, it works fine except I can‘t use any of the App Features. Jan 14, 2020 · It is suggested to use your phone to connect as tablet may be incompatible with the app. 2. What could be the problem with? First, as previous poster suggested, make sure you are connecting to 2. Has worked great for 18 months now. Solution can be found on this post: (fix) Unable to add Roborock to Google Home/Google assistant and link Mi Home account. So my roborock will be charged all the time. Enable location permission for the app. com/marcusguidesyouor here:https://paypal. Aug 10, 2020 · Hi, I just bought E4, but cannot connect even find this device in Wi-Fi. Tried three different routers and multiple network resets and a lot of other stuff. Mar 16, 2020 · Please use Roborock app. If you are experiencing difficulty connecting your Roborock to Wi-Fi, you can try clearing the cache on the app or reinstalling the Roborock app. Any Idea? I use IOS. Tried all kind of possible solutions: Rebooting - not working; Factory reset - not working; App location permissions added - not working; App cache cleaning - not working; App reinstall - not working; Trying iOS instead of Android phone - not working; Router reboot/reset - not Jan 15, 2021 · my phone is an Android phone connected to my 2. Map dissappearing every now and then. I assume routines are the same, but I do not know. 4Ghz band wifi as the Roborock. When the help screen appears, click the “Reconnect” button. When I click on the Roborock's WiFi signal, it doesn't connect back to my phone to get my router's WiFi one. 7 Select Wi-Fi network named roborock-vacuum-xxxx to connect. Do the WiFi reset thing on the vacuum and connect to your phone hotspot. Could you let me know what type of phone you are using (Android or iPhone)? Join the unofficial community where you can discuss Roborock products. I tried everything and it doesn’t even get passed the first check. Sometimes Wifi turns on for a moment and then turns off. To fix the issue, turn off your VPN, reset the Roborock Wi-Fi settings, and connect to a 2. I updated my robot's firmware and mapped the house but still cannot get it to connect to my regular home wifi. Hope this makes sense, hope this helps! Apr 8, 2023 · In this post, I will walk you through the complete steps to connect your Roborock to the MI home or Roborock app. If your set-up steps are correct but it's still not connecting, try methods below: 1. I first thought it was a VPN issue, but since deleted both (PIA and Nord) off my phone and restarted it. 9 Select the location of device and give it a name. made sure the Roborock app has the correct rights in privacy settings tried another phone Any help would be much appreciated. I have done everything to connect to the roborock app such as going far enough to connect it to a new router. Hope this helps. Unfortunately, I will have to remap my rooms again but the Join the unofficial community where you can discuss Roborock products. Step 1. Du kannst Gebrauchsanweisungen, technische Dokumente, FAQs und Tutorials herunterladen. Sep 18, 2022 · It’s all about #Roborock# products Q&A here. I've got everything right in the list of suggestions (phone is connected to the network, 2. When linking your Roborock, the service isn’t called “Mi Home”. Mar 3, 2024 · Step 4 Connect your phone to the robot vacuum’s WiFi network. Jun 16, 2021 · The robot could connect to a hotspot from a smartphone. In the end I was able to connect to a hotspot on my laptop using an old Motorola phone. Pretty sure it has to have a password. Jul 20, 2020 · I've just received my Roborock S6 and I cant get it connected to the mobile app. Our device doesn't support 5GHZ wifi. connect your phone to the guest network wifi (the one you just created) and then proceed with the roborock app using the guest wifi as well. I have been working with tech support to get my robot to connect to my Wi-Fi. Aug 21, 2020 · I'm experiencing the same problem, although I have the S6 maxv which has worked flawlessly until yesterday. Nov 17, 2020 · With that I can’t connect it to my phone and the scheduled cleanings don’t happen on time anymore. 4Gz and 5GHz) are shown. 19. Just so that others can find a solution: my roborock a review lost wifi connection after a few days and after that always after some time. Do a firmware upgrade on the vacuum. 3 weeks prior to getting the Qrevo, I hired a local IT technician to optimize my wifi so it can have strong signal in my deta Join the unofficial community where you can discuss Roborock products. I am using an Android, (Motorola G6 plus), and it always times out. 4 Ghz network; when trying to add a new device after uninstalling and reinstalling the MiHome app, the app doesn't find the device (phone with Bluetooth on). Download the Roborock from Google Play. Jul 9, 2020 · Don't use an android tablet, iPad, iPhone 5 or iPhone 5C to connect the robot as there might be a compatible issue. Customer: roborock Q7 Max + will not connect to phome Contractor's Assistant: I'm sorry to hear that your Roborock Q7 Max+ is having connection issues with your phone. Eventually, there will be limitation, when it comes to Alexa. Enable location permission like in attached picture. 4 GHz Wi-Fi network. 4 GHz network instead. So both this and my own two wifi (2. I want to reset the password of the vacuum and yet that is not working either. Solution: The Roborock manual is a lie. My theory is that it is reasonable to not do scheduled cleans while there is no internet because you might have changed the schedule. Deleted device from Xiaomi App. Enable the first smartphone's hotspot in phone's setting and set wifi name and password for it. Why Is My Roborock Not Connecting to WiFi? If your Roborock isn’t connecting to your Wi-Fi network, it could be due to a few common issues, such as using a 5 GHz frequency band or having a VPN enabled on your mobile device. Nov 24, 2023 · This is to do with step 1 where you connect to the vacuum's wifi and then pair it with your home network. I just can't get my new Roborock S8 to my wifi. Some IOT devices will fail to connect to a new 2. Solution: turn off the „not loading“ in the settings for the DND mode. . My Google Wifi pucks do not have the ability to split the signals to the different I just bought the Roborock Q Revo I was tearing what little hair out I have left. Just got my Roborock S6 Pure and see it cannot connect to my 5g wifi. I finally got it to work when I started connection process up until I got the prompt to "Connect to Roborock" prompt, which I realized is a wifi connection. 4ghz and no special chars in password. The robot is not amongst the other routers under that option. Tried both the Airplane mode option, Mi Home, restarting my phone, resetting the vacuum, and reinstalling the app. After hitting accept, manually connect to the roborock wifi and voila! Feb 13, 2021 · 1. Jan 23, 2022 · I had to replace my old router and created a new SSID/passwords for my 2. Since then, I never lost the wifi connection Dec 24, 2019 · Could you use another phone to take a video showing how you connect device to app and send us the video? We believe video could help us figure out a solution. Today no matter what I do it won't connect. u/I@Roborock: I have to say: I spent 6h trying to figure things out. Jan 14, 2020 · The Roborock S5 will not connect to network. Make sure you are using the correct WiFi password. To connect my Roborock S7 to a new Wi-Fi network, I followed these simple steps: Open the Roborock app on your phone or tablet. 4Ghz mode activated Flight Mode on the phone Turned off 5Ghz mode completely Setup via iPad and another iPhone Router, device and cell phone right next to each other. Any body else having an issue, I never have before they worked perfectly. Switched to Flight mode on my iPhone and the Roborock app was then able to complete its home wifi connection steps. Hello all, does anyone have the issue with connecting the dyad pro for the first time to the app, on the part where it says “Phone is being connected to device” it never connects to my phone and therefore i cant use the app since it doesnt pass that step, out of the 3 checkboxes, thats the only one that doesnt go through. After days of my S5 Max being offline, I reset the Wi-Fi (connecting to the robot’s network) and attempted to follow these directions (pressing the + button on the app). The Vacuum Cleaner is on the list of wifi-networks my phone can connect to through my phone's settings menu, and I can connect to it there. You can ask all the product questions and we’ll help you deal with them as fast as we can. If your set-up steps are correct but still not work, try methods below: 1. Maybe you are connected to 5 GHz network but Roborock can be connected just to 2 GHz network. Robot cannot connect to Wifi (2. But since two days after the internet acted up and we had to reset our router the S7 can´t connect to the Wifi anymore. Tried with an ipad, another iphone, an android phone and my Mac - safe to say the network is not broadcasting. If your set-up steps are correct but still not work, try methods below Nov 30, 2020 · It's not even 2 weeks after I got my S5 Max, and today the Roborock app started showing 'Device Offline'. I tried using my iPad and everything worked as stated in the "How do I connect my robot cleaner to Roborock app on an iOS device". Mar 16, 2020 · Don't use android tablet, iPad, iPhone 5, iPhone 5C to connect robot to wifi as they may be incompatible with app. Even connecting the phone manually to the S7 access point, would not find the device Don't know what to do. Each time when I try to connect it says "Phone unable to connect to device. I have recently updated my phone to android 12 and moved the dock to another room. Today it was disconnected. If you're using IOS 14 or later systems, please enable local network for the app. Use phone B to install app and try to make robot cleaner connect hotspot sent from phone A. Already reset to factory Once it has established a connection to your phone, it can then ask you through your phone for which network to connect to, and the password for that network. Add Roborock device. I wanted to make this post to document the problem I just encountered with my new Roborock Q5+ as well as the workaround I was able to find. WIFI 6 WAPs. Have you tried using the Mi Home app instead of the Roborock app? I've seen this problem a couple of times, and for some reason it will connect to Mi Home, after which you can disconnect it and it will connect to the Roborock app. I could connect via the MiHome app just fine, but the RoboRock app just wouldn't work. disconnecting all other devices besides the phone i am using to connect the Roborock to the Wi-Fi installing the Xiaomi Home App and trying it there instead of the Roborock App (it get‘s to 100% and then also says it could not establish a Wi-Fi connection, while also saying the phone, Router and Roborock are too far apart) restarted phone I had a new router laying around that I been meaning to setup, so I did that and even with the new router (using 2. Jul 30, 2020 · 6. Jan 10, 2021 · Could you use another phone to take a video showing how you connect device to app and send us the video? We believe video could help us figure out a solution. Any suggestions? Jan 10, 2021 · Since a few weeks I have a problem with my Roborock S5, that I cannot fix. 4 only WiFi, mobile hotspots, using Mi Home app instead or RoboRock, using 5 different phones. Process: Plenty of Roborock owners have trouble connecting their robot vacuum to a Wi-Fi network. Have resetted the wifi ,have complete reseted the device ,have used ios and android to do the setup but still it isnt working. zegcf eulxcz zliye pywnkc wvmwiah bbuz qvvu bhpss frvx nvyzyw